Associates interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions. We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems.

They play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package connecting an Echo to a Fire TV returning an item or assisting a delivery driver to get a package to a customer on time. Our associates are bright, articulate, and detail-oriented with a genuine desire to find solutions to customer problems. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them. The minimum requirement is a high school diploma and one year of experience in customer service. The role is work-from-home customer service and is available in many states in the US.

Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. Top Amazon Work-from-Home Jobs Apply for Amazon Customer Service This remote job is mostly advertised around holidays.

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